OPEN HOUSE ETIQUETTE: Are We Getting Sloppy?

All too often stories abound of Sunday Open House-fiascos that could peel paint! Sellers who reveal personal information, random strangers wandering in just to (mis)use the bathrooms, etc. There is a standard of etiquette surrounding the Open House, and, like the reason behind all good manners, it is there to ensure a positive, safe experience for all.

Realtors: Be attentive.

I once recall during my “just looking” stage where I was completely ignored by three agents at an Open House. I call this the “Goldilocks Open House.” One Sunday while driving through Coconut Grove, I spied a Key-West style, white clapboard, A-frame cottage with sign. Door unlocked, I let myself in and called out to alert agents they had a potential buyer. Despite three stacks of business cards on the entryway table, no one answered. I immediately felt for the seller, whose house and belongings they had left in poor hands. Still, I toured on my own, and came upon the realtors, drinking wine and eating the crudités bought for potential buyers. There they were, gnoshing and dishing, completely oblivious to my presence. I bought a distinctive $1.4 million property from Jo-Ann Forster, instead.

Sellers: Keep a low profile.

Most real estate agents would agree that sellers should be invisible during an Open House. But a house tied to a warm, interesting owner is a real “stand out” – especially if the homeowner loves their house and is prepared to answer brief questions such as the age of the roof and water heater. After the initial greeting, it’s best to scram and let the experts handle it. Post-it notes on specific features of your house can remind agents to promote your hard work updating or renovating. A guest sign-in book is an elegant touch, and a practical way for agents to follow up. Pets, valuables and medications should be locked away, as well as your “treasured family photos.” These mementos could kill a sale with people who don’t share the same values or if the neighborhood has changed substantially. Rule of Thumb: anything too personal that could potentially turn off a buyer is better tucked away until the traffic is gone.

Buyers: Don’t take the term “Open House” literally.

There’s always that one house you’ve always wanted to “peek in.” Go on and have a peek, but please keep to the areas clearly marked for Open House. Sellers are allowed privacy in at least one bedroom, closet, (drawer). House hunting is hard work, but stopping-up the toilet is not the best way to test the plumbing! Remember that this is someone’s home. Don’t be a straggler or an early bird. Show ID if asked, without acting offended. Don’t bring your toy teacup Chihuahua. Most importantly, let it be in your price range. Lifestyles of the Rich and Famous is more properly viewed on TV.

And because I enjoyed a buttoned-up, professional experience house hunting my present residence with Jo-Ann Forster, I recommend her Sunday Open House listings for this weekend. Happy hunting.